Returns & Exchange Policy
We want you to have a happy, peaceful experience. If you want to return or exchange an item here is how you do it…Remember to breathe…here we go:
Relax, you have 90 days to return your purchase from the day you received it.
- We ask that the item be unworn, unwashed and in the pristine condition in which you received it.
- Please use the original packaging to return the item.
- Please fill out the Return/Exchange Form on the packing slip enclosed with your purchase. If the Return/Exchange Form is missing or lost you can download the Return/Exchange Form here. For a Prepaid Return Shipping Label, contact us at Radical Urge Returns and we will send one via email.
- Please include a copy of your receipt.
Refunds are for merchandise value (plus tax if applicable).
Your refund will be immediately credited to your original method of payment when we receive the returned item and have verified your request. Remember it may take 7 to 14 days for the credit to appear on your statement.
If you have indicated an exchange on the Return/Exchange form we will, upon verifying your request, expeditiously process your order and, of course, the shipping is free.
So you got a Radical Urge gift…someone must really love you…anyway, maybe it doesn’t fit and you want to exchange it, no problem. It may be that the generous giver of the gift included the Return/Exchange form that they received when purchasing your gift. If not, no worries, download the Return/Exchange Form here. Locate a suitable mailing envelope or box and you’re good to go. Contact us at Radical Urge Returns and we will send you a Prepaid Return Shipping Label via email. When Radical Urge receives your returned item we will send you an email verifying your requested action. When you respond to our email we will send your new item via USPS and, of course, the shipping is free.